Returns & Exchanges

Domestic Orders Only: Returns and exchanges are available for domestic orders only. International orders are not eligible.
Hygiene Policy:
- Hair extensions are considered a hygiene product.
- Opened items cannot be returned or exchanged for the safety of all customers.
- Packages will be inspected upon arrival to ensure security seals are intact. Tampered seals will result in no refund or return.
Exchange Policy:
- Refunds are not offered.
- Exchanges are available in the form of store credit only for maximum of 2 times, Further exchanges on products would not be possible.
Color Matching: We encourage customers to send photos of their hair for accurate color matching and customization.
Damaged Products:
- If you receive a damaged product, please contact us at nehhakashyap@neferex.com. within 5 days of delivery.
- We conduct thorough inspections before shipping to minimize this risk.
Contact Us:
- For any questions or concerns regarding returns, exchanges, or orders, please contact us at nehhakashyap@neferex.com.
- Our support team is available 7 days a week and guarantees a response within 24 hours.