We do accept exchanges but keeping in mind that Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven’t been tampered with. If we find the seals have been tampered with, you will not receive a refund or your opened item back. If you have any questions or concerns.

We do not exchange and refund for international orders..

We ask the customers to provide their hair pictures before so as to match the color shade and their requirements and then we customize it for them. You can always mail us if you receive any damaged product but we ensure we check it before dispatching any of our orders so our customers don’t face any problem at all.

HOW MAY I CONTACT YOU?
You may contact us by email at nehhakashyap@neferex.com. Neferex support team operates 7 days a week. We always guarantee a response within 24 hours and will be happy to help you!