Return & Refund Policy

Returns & Exchanges

• Domestic Orders Only: Returns and exchanges are available for domestic orders only. International orders are not eligible.
• Hygiene Policy:
  • Hair extensions are considered a hygiene product.
  • Opened items cannot be returned or exchanged for the safety of all customers.
  • Packages will be inspected upon arrival to ensure security seals are intact. Tampered seals will result in no refund or return.
• Exchange Policy:
  • Refunds are not offered.
  • Exchanges are available in the form of store credit only for maximum of 2 times, Further exchanges on products would not be possible.
• Color Matching: We encourage customers to send photos of their hair for accurate color matching and customization.
• Damaged Products:
  • If you receive a damaged product, please contact us at nehhakashyap@neferex.com. within 5 days of delivery.
  • We conduct thorough inspections before shipping to minimize this risk.
• Contact Us:
  • For any questions or concerns regarding returns, exchanges, or orders, please contact us at nehhakashyap@neferex.com.
  • Our support team is available 7 days a week and guarantees a response within 24 hours.