Shipping policy
Shipping Policy
Thank you for shopping with Neferex! We aim to provide a seamless and transparent shipping experience. Please review our shipping policy below to understand how and when you will receive your order.
🚚 Domestic Shipping (Within India)
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Processing Time: Orders are typically processed within 1–2 business days.
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Shipping Time: Once processed, your order will be delivered within 2–4 business days via our trusted courier partners.
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Shipping Charges: Shipping across India is free for all prepaid orders above ₹10000. Standard shipping charges may apply to smaller orders or COD orders and will be calculated at checkout.
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Order Tracking: Once your order is shipped, you will receive a tracking link via email or SMS to monitor delivery status in real-time.
🎨 Customized Orders
We offer customized products upon request. Due to the unique nature of each request:
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Processing Time: Varies based on the type and complexity of customization.
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You will be provided with an estimated timeline once the customization request is finalized.
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Domestic Custom Orders: May take 4–10 business days depending on the scope of customization.
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International Custom Orders: Typically take 2–3 weeks including processing and shipping time.
Please feel free to contact us before placing a custom order for a more accurate estimate.
🌍 International Shipping
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Delivery Time: Standard international orders are typically delivered within 10–15 business days from the date of dispatch.
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Shipping Charges: Calculated based on the delivery location and weight of the package, and will be displayed at checkout.
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Customs & Duties: International orders may be subject to customs duties or taxes as per your country’s regulations. These charges are the responsibility of the customer and are not included in our shipping fees.
📦 Delays & Exceptions
While we strive to deliver on time, delays may occur due to:
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Remote locations
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Natural events
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Carrier-related issues
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Customization requirements
In such cases, we will notify you promptly and do our best to ensure timely delivery.
❓ Need Help?
If you have any questions about your order status, shipping timelines, or special shipping requests, please don’t hesitate to contact us at:
📧 support@neferex.com
📞 +91-9315849046
Or use the Contact Us form on our website.